Terms & Conditions

1. About Us

Carbon Killerz is a mobile vehicle servicing business based in Bingley, West Yorkshire, providing engine carbon cleaning, DPF cleaning, diagnostics, ECU remapping, smoke testing, and related vehicle services.

By booking or using our services, you agree to these Terms & Conditions.

2. Bookings

Appointments can be made by phone, email, social media, or through our website.

We reserve the right to refuse or cancel bookings where:

  • Vehicle details are inaccurate or incomplete.
  • The vehicle is unsafe to work on.
  • Access to the vehicle is not possible.
  • Circumstances outside our control prevent us from carrying out the service.

3. Pricing & Payment

All prices displayed on our website are starting prices and may vary depending on vehicle make, model, condition, and complexity.

A final quotation may be provided before work begins.

Payment is due immediately upon completion of the service unless otherwise agreed in writing.

We accept cash, bank transfer, and other payment methods as advised at the time of booking.

4. Mobile Service Requirements

Customers must provide safe and reasonable access to the vehicle.

The vehicle must be located in a suitable environment where work can be safely carried out.

We reserve the right to postpone or cancel work if conditions are unsafe.

5. Carbon Cleaning Services

Carbon cleaning is designed to reduce carbon deposits and improve engine performance.

While many customers experience improvements in performance, fuel economy, emissions, and drivability, individual results vary depending on vehicle condition and maintenance history.

No guarantee is made that carbon cleaning will resolve all existing faults or warning lights.

6. DPF Cleaning Services

DPF cleaning is intended to restore DPF performance and remove blockages where possible.

Some DPFs may be damaged beyond recovery due to excessive soot loading, ash accumulation, physical damage, sensor faults, or underlying engine issues.

Where additional faults are identified, further repairs may be required.

7. Diagnostics

Diagnostic scans identify fault codes and system information available from the vehicle’s electronic control systems.

A diagnostic report does not constitute a guarantee that all faults or future issues will be identified.

8. ECU Remapping

ECU remapping modifies the software calibration within a vehicle’s engine management system.

Customers acknowledge that:

  • Vehicle performance characteristics may change.
  • Insurance providers may require notification of modifications.
  • Manufacturer warranties may be affected.
  • It is the customer’s responsibility to ensure compliance with insurance and legal requirements.

Original software files will be retained where possible for restoration if requested.

9. Limitation of Liability

Carbon Killerz will exercise reasonable care and skill in providing services.

We shall not be liable for:

  • Pre-existing mechanical or electrical faults.
  • Failures resulting from underlying vehicle defects.
  • Loss of earnings, loss of use, or indirect consequential losses.
  • Damage resulting from inaccurate information supplied by the customer.

Our total liability shall not exceed the amount paid for the service provided.

10. Cancellations

Customers should provide at least 24 hours’ notice if they need to cancel or reschedule an appointment.

Repeated cancellations or missed appointments may result in future bookings being declined.

11. Warranty

Any warranty offered applies only to the specific service performed and does not cover unrelated faults or future vehicle failures.

Warranty claims must be reported as soon as reasonably possible.

12. Complaints

If you are dissatisfied with any aspect of our service, please contact us directly so we can investigate and resolve the matter promptly.

13. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Updated versions will be published on our website.

14. Contact

Carbon Killerz

Bingley, West Yorkshire

Phone: 07388 808861